What We Cover in Each Restaurant Service Training Workshop

• Promoting confidence through organization
• Treating customers as individuals
• How to be assertive, not aggressive
• What customers seek in return for their money
• Reading customer satisfaction identifiers
• Recognizing potential trouble spots before they directly impact your shift
• What to do when you’re about to “go off” on a customer
• Explaining company procedures like a diplomat
• Restoring customer relationships (damage control)
• Avoiding the six major customer complaints

We equip your service staff to deliver excellence for you through service!