Did you know?
- More than 90% of customers unhappy with service received will never buy from you again.
- More than 95% of unhappy customers never tell you they were displeased with the treatment received.
- Unhappy customers will tell at least nine other people about their unsatisfactory experience.
- More than 13% will tell 20 people just how badly they were treated.
Is Your Restaurant Magnetic?
In a survey broadcast on CNN Headline News, approximately 85% polled felt personal service contact made the difference, even in comparison to technological improvements in service.
Continued success depends on the reputation your employees deliver!
At Farrell & Lattin, our concept is simple. We work directly with your employees to enhance their skills. Our goal is to improve upon techniques that have made you successful. Consequently, sales will continue to thrive because your employees will possess the edge to keep your business on top!
Periodic training keeps your operation outshining the competition.
Remember, the service you provide will contribute greatly to the overall impression the customers receive. That’s why Farrell and Lattin Associates LLC offers magnetic restaurant training–to help your team build on the great food and ambiance you’ve worked so hard to establish.